Who we are

The LC Group provides insurance reinstatement, commercial construction and domestic building services across London and the South East.

For privacy-related enquiries, you can contact us at headoffice@thelcgroup.co.uk.

Information we may collect

Depending on how you use our website or communicate with us, we may collect information such as:

• Your name, telephone number and email address.
• Your company or organisation, where relevant.
• Property, project or enquiry details that you choose to provide.
• Correspondence and other information you send to us.
• Technical information relevant to an enquiry, including the IP address and anti-spam verification result, where this is processed by the contact form.

How we may use your information

We may use personal information to:

• Respond to enquiries and provide information about our services.
• Assess, arrange and manage potential or active projects.
• Communicate with clients, professional teams, suppliers and other project stakeholders.
• Maintain business records and meet legal, regulatory or insurance requirements.
• Operate, maintain and improve our website and services.

Our lawful basis for using personal information

Where UK data protection law applies, the lawful basis we rely on will depend on the circumstances. This may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate business interests or using information with your consent where consent is appropriate.

Contact form and anti-spam services

Our enquiry form uses Google reCAPTCHA v3 to help identify automated or abusive submissions. This service may process information about your interaction with the form and applies Google's Privacy Policy and Terms of Service.

When you submit an enquiry, the form may also send your IP address to the HTTPS geolocation service ipapi.co to identify an approximate location for routing and spam review. This is not intended to establish your precise location.

Sharing your information

We do not sell personal information. Where necessary, information may be shared with trusted third parties involved in delivering or supporting our services, such as professional advisers, subcontractors, suppliers, insurers, loss adjusters, surveyors, contract administrators, IT providers or other parties involved in a project.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet contractual, legal, accounting, insurance and record-keeping requirements.

Cookies and website information

Our website may use cookies or similar technologies that are necessary for the website to function or that help us understand how the website is used. Where consent is required for non-essential cookies, we will seek that consent through the website.

Keeping information secure

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law in relation to your personal information. These can include the right to request access, correction, deletion or restriction, to object to certain uses of your information, and to request data portability where applicable.

You may also have the right to withdraw consent where we rely on consent to use your information.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it. You also have the right to raise a concern with the UK Information Commissioner's Office.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, website, legal requirements or the way we handle personal information. Any updated version will be published on this page.

Contact us

If you have any questions about this privacy policy or how your personal information is handled, please email headoffice@thelcgroup.co.uk.